Gonzabet Privacy Policy

At Gonzabet, we respect your privacy and are committed to protecting the personal data you share with us when you play casino and live casino games on our platform. This Privacy Policy explains how we at Gonzabet collect, use, store and protect your information, and what rights you have regarding your personal data. By registering an account and using Gonzabet Casino, you agree to the practices described below.

Information We Collect

We collect several categories of information to provide you with a safe and personalised gaming experience. Our Gonzabet platform gathers data directly from you during registration, as well as automatically while you browse gonzabet.com or use our app.

• We collect your registration details, including your full name, date of birth, email address, phone number, and residential address.
• We collect identity verification documents, such as a scan of your ID, a utility bill, and at least one bank statement, in order to complete KYC and age verification checks.
• We record your financial transaction data, including deposit and withdrawal history, chosen payment methods, and currency preferences.
• We track your gaming activity, including games played, bets placed, wins, losses, and bonus usage.
• We gather technical information such as your IP address, device type, browser, and operating system.
• We use cookies and similar technologies to recognise you and improve our services, as described in our separate Cookie Policy.

Why We Collect This Data

Our Gonzabet Casino operation processes your data for several legitimate purposes. We use your information to verify your identity, prevent fraud, comply with anti-money laundering obligations, process deposits and withdrawals, deliver customer support, and personalise promotions such as our welcome bonus, Tuesday Cashback, or Friday Reload offers. We may also use your data to communicate important account or policy updates.

How We Use Your Information

We at Gonzabet use the information we collect to operate our casino responsibly and lawfully. Our loyalty programme, VIP club, and bonus system rely on accurate account data to calculate points, cashback percentages, and eligibility for offers like the Monday Free Spins or VIP Boost. We also use your data to monitor for suspicious activity, enforce our terms and conditions, and maintain the security of our systems.

Here at Gonzabet Casino, we may use your contact details to send you service-related notifications, marketing communications where you have consented, and updates regarding changes to our games, providers, or promotions. You may withdraw your marketing consent at any time by contacting our support team.

Legal Basis for Processing

Our Gonzabet Casino processes personal data based on several legal grounds, including performance of our contract with you, compliance with licensing and regulatory obligations under our Curacao and Anjouan licences, our legitimate interests in preventing fraud and securing our platform, and, where applicable, your explicit consent.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties who help us operate Gonzabet Casino effectively.

• We share data with payment processors, including CoinsPaid, MiFinity, Jetonbank, and other providers listed among our deposit and withdrawal methods, to process your transactions.
• We share information with identity verification and anti-fraud service providers to complete KYC checks.
• We share gaming data with our game providers, including Pragmatic Play, Evolution, NetEnt, Play'n GO, and other partners, so they can deliver the games you play.
• We disclose data to regulators, law enforcement, or government authorities when legally required.
• We may share data with professional advisors, auditors, or service providers who support our IT infrastructure.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards, as required by our licensing obligations and applicable anti-money laundering regulations. When we no longer need your data for these purposes, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you have certain rights regarding the personal data we hold about you. At Gonzabet, we aim to make exercising these rights straightforward.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to request a copy of your data in a portable format.
• You have the right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, you can contact our support team at support@gonzabet.com, and we will respond within a reasonable timeframe.

Data Security

We at Gonzabet Casino take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our systems use encryption for sensitive transactions, and access to personal data is restricted to authorised staff who need it to perform their duties, including KYC verification and customer support.

International Data Transfers

As our Gonzabet platform serves players across Portugal, the United Kingdom, Germany, Poland, Switzerland, Brazil, and other markets, your data may be transferred and processed in countries outside your country of residence. Whenever we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in line with applicable data protection standards.

Restricted Countries and Eligibility

We only accept players from our approved target markets, and we do not knowingly collect data from residents of restricted countries, including the United States, United Kingdom, Russia, and others listed in our terms. If you access our services from a restricted location or via a VPN in breach of our terms, we reserve the right to close your account and process your data only as necessary to comply with our legal obligations.

Cookies

We use cookies to operate our website, remember your preferences, and analyse how you interact with Gonzabet Casino. For full details on the types of cookies we use and how you can manage them, please refer to our separate Cookie Policy.

Children's Privacy

Our services are strictly intended for adults. We do not knowingly collect personal data from anyone under the legal gambling age. Age verification is mandatory before you can play, deposit, or withdraw funds on our platform.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Gonzabet Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please contact our support team via live chat, available 24/7, or by email at support@gonzabet.com. We are here to help you understand how your information is protected while you enjoy our games.