Our Gonzabet Responsible Gaming

Our Approach to Safer Play

Here at Gonzabet, we operate under our Curacao Gaming Authority licence and our Anjouan Gaming group licence, and both frameworks require us to put player protection at the centre of everything we do. Our Gonzabet team designs every promotion, every wagering requirement and every account feature with responsible gaming principles in mind. We want you to have fun, and we also want you to recognise the signs of unhealthy play before they become a problem.

We at Gonzabet Casino remind every player that gambling is not a guaranteed source of income. Our games are built on random number generators and house-edge mathematics, which means outcomes are never predictable. We encourage you to treat your balance as an entertainment budget rather than an investment, and to stop playing the moment it stops feeling fun.

Tools We Provide to Stay in Control

Our Gonzabet platform includes a set of practical tools that let you shape your own gaming experience. You are always in charge of how much time and money you spend with us, and our support team is ready to help you activate any of the following features.

• Deposit limits - set daily, weekly or monthly caps on how much you can add to your account.
• Loss limits - cap the amount you are willing to lose over a chosen period.
• Wagering limits - restrict the total stake amount you place across sessions.
• Session time reminders - receive alerts that let you know how long you have been playing.
• Cool-off periods - take a short break of a few days without closing your account permanently.
• Self-exclusion - suspend your account for a longer period, from several months up to permanently.

Our Gonzabet Casino support agents can walk you through activating any of these settings, and once a limit is set, it can only be lowered instantly - raising a limit requires a short cooling-off period, in line with responsible gaming best practice.

Deposit and Loss Limits

We at Gonzabet know that budgeting is the first line of defence against overspending. Our minimum deposit starts at 20 EUR or 20 USD, and you can set a personal cap well below our maximum transaction limits at any time. Whether you prefer Visa, Mastercard, Skrill, Neteller, MiFinity, Interac, Multibanco, bank transfer or cryptocurrencies such as Bitcoin and Ethereum, your chosen deposit limit applies across all our payment methods. This applies to deposits made when claiming any of our bonuses as well.

Self-Exclusion Options

If you feel you need a longer break, our Gonzabet team offers flexible self-exclusion periods. You can choose a fixed term or request an indefinite suspension of your account. During self-exclusion, we stop sending you marketing emails, bonus offers and promotional notifications, and reactivation only happens after the agreed period has passed and, where required, after a follow-up conversation with our support staff.

Age Verification and Account Security

Our Gonzabet Casino platform is intended strictly for adults, and age verification is mandatory before any withdrawal is processed. We at Gonzabet require a scan of a valid identification document, a recent utility bill and at least one bank statement as part of our KYC procedure. This process protects minors from accessing our games and helps us confirm that every account belongs to a verified, eligible adult.

We strongly advise parents and guardians to use device-level parental control software if a shared computer or mobile device is used by family members, since our Gonzabet Casino platform, like any online casino, is not designed for anyone under the legal gambling age in their jurisdiction.

Recognising the Warning Signs

Our Gonzabet team encourages every player to stay honest with themselves about their gaming habits. Consider reaching out to our support team or an independent organisation if you notice any of the following:

• You spend more time or money gambling than you originally planned.
• You chase losses by depositing again shortly after a losing session.
• You borrow money or sell belongings to fund your play.
• Gambling starts to affect your relationships, work or studies.
• You feel anxious, irritable or preoccupied when you are not playing.
• You hide your gambling activity from friends or family.

If any of these points sound familiar, we at Gonzabet urge you to pause and use one of our limit-setting tools, or to contact an independent support organisation listed below.

Independent Support Organisations

Beyond the tools we offer directly, we at Gonzabet Casino also point our players toward trusted, independent organisations that specialise in gambling support. These services are free, confidential and staffed by trained professionals.

Our Gonzabet platform does not replace professional treatment, but we see it as our responsibility to connect players with organisations that can offer deeper, ongoing support when it is needed.

Underage Gambling Prevention

We at Gonzabet Casino take strict measures to prevent underage access. Registration on our platform requires full identity details, and our KYC process cross-checks the information you provide before any funds can be withdrawn. If we discover that an account belongs to a minor, we close it immediately and refund any deposited funds where legally required, while withholding any winnings generated during that period. This is one of the reasons the Gonzabet login process requires accurate personal details from the start.